These Booking Terms and Conditions apply to travel services arranged by Brother Tours, including tours,
transportation, accommodation, activities, ticketing, and other travel-related services.
Important: Please read these Booking Terms and Conditions carefully before confirming a booking or making payment. By making payment, the booking party accepts these terms on behalf of all travelers included in the booking.
Company Information
Registered Legal Name: Brother Tours Sole Co., Ltd Enterprise Registration Certificate: No. 0199 issued 20 January 2023 Enterprise Identification Number: 01-00028522 Registered Office: Thangon Road, Ban Phonkham, Xaysettha District, Vientiane Capital, Lao PDR Email: enquiry@brothertours.com WhatsApp: +856 20 55 989 894 Website: www.brothertours.com
1. Definitions
Brother Tours means Brother Tours Sole Co., Ltd, Vientiane Capital, Lao PDR. Traveler means any person named on a booking, including the person who makes the booking. Booking party means the person, agency, or organization that submits the booking and is responsible for payment. The booking party must be at least 18 years of age. Complete tour package means a combination of two or more travel services sold at an inclusive price. Land-only services means arrangements that exclude accommodation and airfare. Departure means the start date of the first confirmed service in the itinerary. In writing means an email to enquiry@brothertours.com or a message to the official Brother Tours WhatsApp number. Laos business hours means 08:30 to 17:00 Indochina Time (UTC+7), Monday through Friday, excluding Lao public holidays.
2. Booking and Confirmation
A quotation is valid for 7 days from the date of issue unless stated otherwise. Services remain subject to availability until payment is received and written confirmation is issued.
For complete tour packages, a 30% deposit is required upon confirmation, and the remaining balance is due 30 days before departure. For land-only services, a 20% deposit may apply, with the balance due 14 days before the first service date. Bookings confirmed inside the payment deadlines must be paid in full at confirmation. A booking is confirmed only after cleared payment is received and Brother Tours issues written confirmation.
3. Prices and Inclusions
Prices are quoted in U.S. dollars per person based on the agreed group size and room arrangements. Prices include only specifically listed services. International airfare, travel insurance, visas, meals, and personal expenses are excluded unless specified. Prices may be adjusted before final payment due to government taxes, fuel surcharges, fare changes, or currency movements. After full payment, prices will not increase due to ordinary operating cost changes.
4. Payments and Bank Charges
Payments can be made by bank transfer, cash, online payment services, or credit cards. The traveler is responsible for ensuring Brother Tours receives the full invoiced amount. All outgoing, intermediary, incoming, currency conversion, and credit card processing fees charged by banks or payment platforms are the responsibility of the traveler. Cash banknotes in U.S. dollars must be in good condition.
5. Cancellation by the Traveler
All cancellations must be submitted in writing during Laos business hours. Cancellation charges are calculated as a percentage of the total booking price.
Complete Tour Packages Cancellation Charges: More than 30 days before departure: 15% charge 30 to 21 days before departure: 25% charge 20 to 8 days before departure: 50% charge 7 days to 48 hours before departure: 75% charge Less than 48 hours before departure or no-show: 100% charge
Land-Only Services Cancellation Charges: More than 14 days before service date: 10% operation fee plus nonrefundable supplier costs 8 to 14 days before service date: 20% charge 3 to 7 days before service date: 40% charge Less than 3 days before service date: 60% charge No-show or cancellation after service begins: 100% charge
Certain items like flights, train tickets, special permits, peak-season hotels, and private charters are nonrefundable once reserved.
6. Refunds and Nonrefundable Bank Fees
Approved refunds are calculated from the net amount received minus cancellation charges, nonrefundable supplier costs, and transaction fees. Refunds are issued only to the original payer using the original payment method.
All bank transfer, intermediary bank, currency conversion, and payment platform fees are strictly nonrefundable. Approved refunds are normally processed within 15 business days after agreement and receipt of traveler bank details.
7. Changes Requested by the Traveler
Change requests must be submitted in writing and are subject to availability, supplier approval, fare differences, and amendment fees. If a traveler cannot travel, substitution of another person is permitted with reasonable notice, provided supplier and permit conditions allow it. Unused services voluntarily skipped by the traveler are nonrefundable.
8. Changes or Cancellation by Brother Tours
Brother Tours may make minor itinerary adjustments for safety, weather, or operational reasons. If a significant change is required before departure, travelers may accept the revised arrangement, choose a suitable alternative, or cancel for a refund. If Brother Tours cancels a tour for reasons within its control, travelers may choose an alternative arrangement, travel credit valid for 24 months, or a refund of unused services.
9. Force Majeure
Brother Tours is not liable for disruptions caused by events beyond reasonable control, including severe weather, natural disasters, epidemics, war, political instability, border closures, or transport infrastructure disruptions. Reasonable efforts will be made to adjust itineraries or recover supplier refunds.
10. Accommodation
Prices are based on two travelers sharing a double or twin room. Single occupancy is subject to a single supplement. Check-in is generally from 2:00 PM and check-out is by 12:00 PM.
11. Children and Families
Child rates depend on age, room sharing, entrance fees, and supplier policies. Children under 12 may qualify for reduced rates, while travelers aged 12 and older are charged adult rates. Parents or guardians are responsible for supervising minors.
12. Passports, Visas and Entry Requirements
Travelers must hold a passport valid for at least six months beyond their travel dates and obtain all necessary visas, permits, and entry documents. Passport details should be submitted at least 30 days before departure. Costs resulting from denied visas or refused entry are the traveler’s responsibility.
13. Health, Mobility and Participation
Travelers must disclose any medical conditions, allergies, mobility limitations, or dietary requirements at the time of booking. Travelers are responsible for ensuring they are physically fit to participate. Brother Tours may request medical clearance or restrict participation when necessary for safety.
14. Nature of Travel and Assumption of Risk
Travel in Laos involves variable infrastructure, long road transfers, river transport, uneven terrain, limited medical facilities in rural areas, and exposure to weather or insects. Travelers acknowledge and accept these ordinary travel risks.
15. Emergency Assistance and Evacuation Costs
In an emergency, Brother Tours will assist in coordinating medical treatment, evacuation, and insurer communication. All medical, hospitalization, evacuation, and repatriation costs are the responsibility of the traveler or their insurer.
16. Travel Insurance
Brother Tours strongly recommends that all travelers obtain comprehensive travel insurance upon confirmation. Coverage should include trip cancellation, medical treatment, emergency evacuation, baggage loss, and adventure activities. Travelers without adequate insurance accept full responsibility for resulting costs.
17. Third-Party Suppliers and Organizer Responsibility
Brother Tours contracts with independent suppliers such as hotels, airlines, railways, drivers, and boat operators. Brother Tours selects suppliers carefully and is responsible for delivering contracted package services with reasonable care and skill.
18. Limitation of Liability
To the maximum extent permitted by law, Brother Tours’ total liability is limited to the total amount paid for the affected services. Brother Tours is not liable for indirect losses, lost baggage, missed independent flights, or personal property damage. Liability for carriage by air, rail, or sea is governed by relevant international conventions.
19. Traveler Conduct and Responsibility
Travelers must follow safety instructions, respect local laws and customs, and avoid disruptive or abusive behavior. Narcotics offenses carry severe legal penalties in Laos, and involvement will result in immediate termination of services without refund. Travelers are liable for damage caused to vehicles, accommodation, or equipment.
20. Complaints and Service Recovery
Any concern during travel must be reported immediately to the Journey Host or emergency contact. Formal post-trip complaints must be submitted in writing within 30 days of completing the service. Brother Tours will acknowledge written complaints within 7 business days.
21. Intellectual Property and Confidentiality
Itineraries, quotations, written descriptions, and media created by Brother Tours remain its intellectual property. Materials may not be copied or shared with third parties for competing commercial purposes. Confidential agent pricing and net rates must be kept confidential.
22. Payment Disputes and Chargebacks
Travelers should contact Brother Tours directly to resolve payment concerns. Initiating an improper chargeback for services correctly rendered or valid cancellation fees does not remove the traveler’s contractual obligation to pay.
23. Privacy and Personal Information
Personal data is collected to manage bookings, process payments, and comply with legal requirements. Personal data and passport copies may be shared with authorized suppliers, hotels, and immigration authorities as needed. Booking records are retained for up to 7 years in line with Lao regulations. Privacy requests can be emailed to enquiry@brothertours.com.
24. Photography and Media
Brother Tours will not use identifiable images of travelers in public marketing or advertising without prior voluntary consent. Consent can be withdrawn at any time.
25. B2B and Group Bookings
The booking party is responsible for communicating these terms to all group participants. One complimentary place may be offered for every 15 paying travelers when confirmed in the quotation.
26. Governing Law and Disputes
These Terms and Conditions are governed by the laws of the Lao People’s Democratic Republic. Any dispute will first be addressed through good-faith written communication within 30 days before being submitted to competent authorities or courts in Laos.
27. Amendments, Severability and Entire Agreement
The version of terms in force on the date of booking confirmation governs that booking. If any provision is held invalid, the remaining terms remain in full effect. These terms, along with the confirmed invoice and itinerary, constitute the entire agreement.