Effective Date: [01/12/2025]
At Brother Tours, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and team. By using our website or booking our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information to provide you with seamless travel experiences and to improve our services. The types of information we may collect include:
a. Personal Information
- Name, email address, phone number, and mailing address.
- Passport details for booking and visa assistance.
- Payment information for processing transactions.
b. Non-Personal Information
- Browser type, IP address, and website usage data collected through cookies and analytics tools.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Booking and Travel Services: To process bookings, secure accommodations, and arrange travel itineraries.
- Customer Support: To respond to inquiries, assist, and resolve issues.
- Marketing Communications: To send promotional offers, newsletters, and updates about our services (with your consent).
- Legal Compliance: To meet regulatory requirements and ensure the safety of our clients.
3. Sharing Your Information
We respect your privacy and only share your information when necessary:
- Third-Party Providers: We may share your details with trusted partners, such as hotels, airlines, and transportation companies, to fulfill your travel arrangements.
- Legal Obligations: We may disclose information if required by law or to protect our rights and interests.
- Marketing Partners: With your consent, we may share information with marketing partners to enhance your travel experience.
4. Data Security
We take data security seriously and implement measures to protect your personal information:
- Encryption: Sensitive data, such as payment details, is encrypted during transmission.
- Access Control: Only authorized personnel have access to your personal information.
- Regular Audits: We conduct regular security reviews to safeguard your data.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Help us understand website usage and improve our services.
- Marketing Cookies: Used to deliver personalized advertisements.
You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to your data and correct inaccuracies.
- Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
- Marketing Preferences: Opt out of marketing communications at any time.
To exercise these rights, please contact us at [Insert Contact Email].
7. International Data Transfers
As a global travel provider, your information may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Brother Tours
Address: Build No: 271 Unit: 16 Sokkham Village, Vientiane 01000, Laos
Email: enquiry@brothertours.com
WhatsApp: +856 20 55 989 894